At 120y, we believe genuine entertainment only has meaning when it comes without causing harm. Get to know the self-control tools, healthy gaming guidelines, and support resources we provide for every Malaysian player who values balance in life.
Responsible gaming is not just a phrase we place on our website to tick a box — it is the core philosophy that shapes how 120y operates every day. We believe that playing at an online casino should be an enjoyable form of entertainment — much like watching an EPL or Liga Super Malaysia match on the weekend, playing badminton with friends, or enjoying esports with your community. It should bring you joy, not stress.
A reality we openly acknowledge: for a small number of individuals, gambling can develop into a habit that becomes difficult to control. When this happens, the impact can extend far beyond finances alone — affecting family relationships, work performance, mental health, and overall well-being. That is why 120y invests seriously in a comprehensive responsible gaming programme, and why we encourage every player to read this page carefully.
"Responsible gaming starts with one simple decision: play for enjoyment, not to solve financial problems. If you approach 120y with the right mindset, the experience will always be a fun one."
This 120y responsible gaming guide is designed with Malaysian players in mind. We understand the pressures of everyday life — rising living costs, family responsibilities, and the many other challenges Malaysians face daily. We don't want the 120y platform to add to anyone's stress. Instead, we want it to be a fun and safe escape, enjoyed within healthy boundaries.
One of the most important principles in responsible gaming is clearly understanding that an online casino is a form of paid entertainment — much like a cinema ticket, a streaming subscription, or a meal at your favourite restaurant. The money you spend on this entertainment should be treated as a cost of enjoyment, not an investment expected to generate returns.
This means you should only ever play with money you can afford to lose without affecting your basic needs and those of your family — such as utility bills, rent, car instalments, children's expenses, and other daily essentials. Never use borrowed money, emergency savings, or funds set aside for important needs to play at 120y or any other gambling platform.
If you can tick every item above, you are playing in a responsible and healthy way. Keep playing at 120y like this, and your experience will always remain a positive one.
Several factors can increase a person's risk of developing a gambling problem. It is important to recognise these factors in yourself or in someone you care about:
120y Reminder: Recognising risk factors within yourself is the single most courageous and important first step you can take. It is not a sign of weakness — on the contrary, it is a sign of strength and self-awareness. If you identify with any of the factors above, please use the self-control tools available at 120y or seek professional help without delay.
Player protection at 120y is more than just words — it is reflected in every aspect of how we operate
120y offers the most comprehensive set of self-control tools available — from daily, weekly, and monthly deposit limits and session loss limits to session time limits, as well as the option to take a cooling-off break or exclude yourself entirely. All tools can be activated directly from within your account.
120y strictly enforces a minimum age requirement of 21 through a thorough identity verification process. Every new account undergoes age screening, and 120y reserves the right to request MyKad or passport verification at any time to ensure the platform remains inaccessible to underage individuals.
The 120y system actively monitors player behaviour patterns and identifies significant changes that may signal a potential problem — such as a sudden spike in bet amounts, excessively long gaming sessions, or loss-chasing patterns. Our team will reach out to the player concerned if any worrying patterns are detected.
120y continuously displays session time information while you play and sends reminders when you have reached the duration you set for yourself. This feature helps you stay aware of the time spent on the platform without having to monitor it manually.
120y's customer support team is specially trained to recognise and assist players showing signs of problem gambling. They don't just resolve technical issues — they can also guide you through activating self-control tools or connect you with appropriate support resources in Malaysia.
120y displays the return-to-player (RTP) rate for each game clearly and ensures that all game mechanics — including winning odds, bonus terms, and house edge — are easily accessible and understandable to players. There is no hidden information that could mislead players about the realities of casino gaming.
All these tools can be activated directly from within your 120y account — you are fully in control
Set the maximum total deposit permitted within a daily, weekly, or monthly period. Once this limit is set, the 120y system will automatically block any deposit attempt that exceeds it.
Set the maximum net loss you are willing to absorb within a given period. Once the loss limit is reached, 120y will block further play until the limit period expires — protecting you from unplanned losses.
Set a maximum daily session time limit. Once you have played for the set duration, the 120y system will send an alert and can block additional play for the rest of the day to encourage healthy breaks.
Need a short break? Activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time, you will be unable to log in to your 120y account or place any bets. Your account remains active and your balance is kept safe.
For those who need a longer break, the self-exclusion option allows you to exclude yourself from the 120y platform for an extended period — from 3 months up to 5 years, or permanently. Once activated, no marketing communications will be sent to you.
If you decide to stop altogether, you may request a permanent closure of your 120y account. All valid balances will be returned to you once the verification process is complete. This decision is final, and 120y fully respects your choice.
To activate any of the self-control tools above, log in to your 120y account and go to the account settings section, or contact our support team at [email protected] for assistance.
These values are not mere slogans — they are at the heart of how we operate every day
Player well-being always takes priority over 120y's business interests in every decision we make.
We are transparent about winning odds, game risks, and how we manage every aspect of the 120y platform.
We provide players with the tools and information they need to make informed and responsible decisions about their play.
We protect at-risk players through active monitoring, timely intervention, and genuine support.
We are building a healthy, mutually supportive Malaysian player community — not merely a profitable user base.
Identifying these signs early can prevent more serious problems down the line
If you find yourself borrowing money from family or friends, or using a credit card solely to fund your play, this is a serious warning sign that should not be ignored.
Playing with the mindset of "I need to win back what I just lost" is the clearest sign that gambling has shifted from entertainment to something far more harmful. Losses are part of the game — accept them and stop.
If you feel the need to lie or hide the time and money you spend gaming from your partner, parents, or close friends, it is a sign that you yourself know something is not right.
Showing up late to work, neglecting important responsibilities, breaking commitments to family, or forgetting daily obligations due to excessive play are signs that require immediate attention.
Feeling intensely elated or distressed depending on whether you win or lose, or feeling restless and uncomfortable when unable to play, are signs of emotional dependence on gambling.
Struggling to pay bills, being unable to save at all, or realising that a large portion of your income has been spent on gaming without noticing — these are warning signs that gambling has taken over your financial control.
Answer the questions below honestly. If you find that more than three can be answered with "yes", we encourage you to contact the 120y team or seek professional help.
If you answered "yes" to three or more of the questions above, please reach out to the 120y support team at [email protected] or activate the self-control tools within your account. There is no shame in asking for help — it is a sign of courage.
Activating responsible gambling tools at 120y is designed to be simple and quick. No approval is needed, and you don't have to provide any reason — every player is entitled to use these tools at any time, whenever they need them.
Remember: setting limits and using self-control tools is a sign of a smart, responsible player — not a sign of weakness. Players who stay within the limits they set for themselves are the ones who enjoy their 120y experience most in the long run.
Use the username and password you registered with when opening your 120y account. Always access the platform through the official 120y website only, for your own security.
Click on your profile icon or username at the top of the platform to access the account menu. Select "Account Settings" or "Responsible Gambling" from the list of options displayed.
You will see a full list of all available self-control tools — deposit limits, loss limits, time limits, temporary breaks, and self-exclusion. Choose whichever tool best suits your current needs.
Enter your desired limit value (e.g. a deposit limit of RM 200 per week) or time period (e.g. a 7-day break). Please review the values you have entered before confirming. Changes to lower limits take effect immediately.
Click the "Confirm" or "Activate" button. The 120y system will send a confirmation to your registered email address. The limit you have set will take effect immediately and cannot be loosened until the specified period has ended.
If you experience any difficulty using the self-control tools or need guidance, the 120y support team is ready to assist you via email at [email protected]. We're here for you at all times.
There are times when self-control tools alone are not enough and a person needs more comprehensive support. 120y fully supports any player's decision to self-exclude from our platform for an extended period. We do not view this as "losing a customer" — rather, it is proof that our responsible gambling system is working exactly as it should.
To activate self-exclusion from the 120y platform, you can:
Once self-exclusion is activated, your account will be suspended for the chosen period and 120y will not send you any marketing communications. Any valid balance in your account will be returned to you via your original payment method — whether that's Touch 'n Go eWallet, GrabPay, DuitNow, FPX, or whichever method you used to deposit.
Important: If you opt for self-exclusion for a set period, 120y will not accept any requests to reopen your account before that period ends, even if you change your mind. This is for your own protection, and we uphold this policy without exception.
If you are concerned about the gambling habits of someone close to you — whether a partner, child, parent, or friend — you are welcome to contact 120y directly. While we are unable to disclose a player's account information to third parties, we can guide you on the best way to help your loved one get the support they need.
What you can do when you're concerned about someone close to you:
At 120y, we believe that support resources for gambling-related issues should be readily accessible to everyone who needs them in Malaysia. If you or someone you know requires additional support beyond what 120y can provide, please seek help from a qualified mental health professional or a relevant support organisation in Malaysia. The 120y support team can provide further information on available resources when you reach out to us.
If you need help activating any self-control tools, have concerns about your gaming habits, or simply want to talk to someone who understands, the 120y support team is ready to listen and assist you without any judgement. Email us at [email protected] – we are committed to responding within 24 hours. For urgent matters, use the live chat function within the platform while logged in to your 120y account.
Answers to the most frequently asked questions about responsible gaming at 120y
120y is the top choice for Malaysian players who value a safe, fair, and enjoyable gaming experience within healthy limits. Register today, set your limits, and enjoy online casino entertainment with complete confidence and peace of mind.