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FAQ 120y – All the Answers for Malaysian Players

Find quick answers to the most frequently asked questions by 120y players in Malaysia – covering account registration, deposit and withdrawal methods, bonus claims, account security, and how to play your favourite games.

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Introduction

Why We Created This FAQ Page

At 120y, we believe that players who understand the platform well will enjoy a more rewarding and more responsible gaming experience. That is why we have put together this FAQ this guide carefully – we've compiled over 50 of the most frequently asked questions from Malaysian players to our support team and answered every single one in one convenient place.

Whether you are a new player who has just registered a 120y account and wants to know how to make your first deposit via Touch 'n Go eWallet or GrabPay, or an existing player looking to better understand bonus terms – this FAQ page is the first place you should check before reaching out to our support team. Most of the answers you need are right here, organised by category for easy navigation.

Can't find the answer to your question on this page? No worries – reach out to the 120y support team via email at [email protected]. We are committed to responding within 24 hours. For urgent matters, use the live chat function available when you are logged in to your 120y account.

This FAQ page is updated regularly based on feedback from the 120y player community in Malaysia. If you feel there are any important questions we have missed, please let us know via email and we will consider adding them in a future update.

How to Use the 120y FAQ Page

For the best experience navigating this page, you can use the following options:

  • Click on the category buttons above to jump directly to the section most relevant to your question
  • Scroll down to read all questions by category, one section at a time
  • Click on any question to expand the full answer – click again to collapse it
  • If you still cannot find an answer, contact the 120y support team directly
Why 120y Is Different

Six Reasons Why 120y Is Malaysian Players' First Choice

Our FAQ reflects 120y's commitment to transparency and player satisfaction

Most Searched
Fast Deposits via Malaysian Payment Methods

120y supports all leading Malaysian payment methods – Touch 'n Go eWallet, GrabPay, DuitNow, FPX (Maybank2u, CIMB Clicks), Boost and ShopeePay. Deposits are processed within seconds, with a minimum deposit as low as RM 30.

Transparent Bonus & Promotions

All bonus terms at 120y are stated clearly and are easy to understand. There are no hidden conditions that will catch you off guard later on. We believe transparency is the foundation of trust between players and the platform.

Bank-Grade Security

Your account and transactions at 120y are protected by 256-bit SSL encryption – the same standard used by Malaysia's leading banks. Your personal data is never shared with third parties without your consent.

500+ Quality Games

From a live casino with real human dealers in Crazy Time and Live Andar Bahar, to Asian-themed slots like Happy Golden Empress and Solar Queen, all the way to poker and table games – it's all here at 120y for Malaysian players.

24/7 Customer Support

120y's Malay-speaking support team is available around the clock via live chat and email. Whether it's a technical question, an account issue, or a general enquiry – we're here for you.

Responsible Gaming Commitment

120y provides a comprehensive suite of self-control tools – deposit limits, loss limits, session time limits, cooling-off periods and self-exclusion. Player well-being is always our top priority in every decision we make.

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All 120y FAQs

Account & Registration

Registering a 120y account is quick and free. Head to the Register, complete the form with the following details: your full name as per your MyKad, a unique username, an active email address, a Malaysian mobile number, your date of birth, and a strong password. Once you submit the form, you will receive a confirmation email within seconds. Click the verification link to activate your account. The entire process takes less than 2 minutes. Registration is free with no hidden fees.

You must be at least 21 years old to register and use the 120y platform. This age requirement is strictly enforced with no exceptions. During registration, you will be required to confirm that you are 21 years of age or older. 120y reserves the right to request age verification documents such as a MyKad or passport at any time. Accounts found to be in breach of this age requirement will be closed immediately.

No. Each individual is only permitted to hold one (1) active account at 120y at any one time. Registering multiple accounts is a serious violation of our Terms & Conditions. If 120y's system detects multiple accounts belonging to the same individual, all associated accounts will be closed and any related balances or bonuses will be forfeited. If you are experiencing issues with an existing account, please contact our support team at [email protected] for assistance.

First, check your Spam or Junk in your email inbox, as verification emails can sometimes end up there. If it is still not there after 5 minutes, please ensure the email address you entered during registration is correct. You can request a new verification email to be resent via the 120y login page. If the issue persists after 15 minutes, contact our support team at [email protected] with the username you registered and we will help you resolve the matter promptly.

Log in to your 120y account and go to the Account Settings or Profile. There you can update details such as your mobile phone number and certain other personal information. For changes to sensitive information such as your full name or date of birth, you will need to contact the 120y support team at [email protected] and provide the relevant identity verification documents. This is a standard security procedure to protect your account.

KYC stands for Know Your Customer – an identity verification process that is standard practice in the financial and gaming industries. 120y may ask you to complete KYC before processing your first withdrawal, or when account activity triggers a security review. Documents typically required include:
  • A copy of your MyKad (front and back) or a valid passport
  • Recent bank statement (within the last 3 months) confirming your name and account number
  • A selfie holding your identification document (may be required in certain cases)
The KYC process is typically completed within 24 to 48 business hours once all required documents have been received. Submit your documents to [email protected] to begin the process.

Deposit & Withdrawal

120y supports all of Malaysia's leading local payment methods:
  • Touch 'n Go eWallet – Processed in an instant
  • GrabPay – Processed in real time
  • DuitNow – Transfer using your mobile phone number
  • FPX (Financial Process Exchange) – Includes Maybank2u, CIMB Clicks, RHB Now, Bank Islam, Bank Muamalat and all major Malaysian banks
  • Boost – Recognised local digital wallets
  • ShopeePay – Ideal for Shopee app users
All of the above methods are supported for deposits, and most are available for withdrawals as well. The minimum deposit is RM 30.

Minimum deposit at 120y is RM 30 per transaction. The maximum deposit limit depends on your chosen payment method and account level. Players who have completed the KYC process may be eligible for higher deposit limits. For exact limits applicable to your preferred payment method, please check the deposit page within your 120y account or contact our support team.

Deposit processing times vary depending on the method used:
  • Touch 'n Go eWallet, GrabPay, Boost, ShopeePay: Instant to within seconds
  • DuitNow: Typically within 1 to 5 minutes
  • FPX (Maybank2u, CIMB Clicks and others): 1 to 10 minutes depending on current banking system conditions
If your deposit has not been credited after 30 minutes, please contact the 120y support team at [email protected] with your transaction reference for prompt investigation.

To make a withdrawal from your 120y account, log in and go to the Withdrawal or Wallet in your account. Select your preferred withdrawal method, enter the amount you wish to withdraw (minimum RM 50), and confirm the request. 120y will process your withdrawal within 15 to 60 minutes for most methods. Make sure your bank account or e-wallet details in your 120y account are accurate and up to date before submitting a withdrawal request. Your first withdrawal may require KYC verification.

120y does not charge any processing fees on your deposits or withdrawals. There are no transaction commissions, no admin fees, and no hidden charges of any kind. The money you deposit is entirely yours to play with. Please note that your payment service provider (e.g. Touch 'n Go eWallet or your bank) may impose their own charges, which are beyond 120y's control – please refer to your payment provider's terms and conditions for further details.

There are several reasons why a withdrawal may be delayed or rejected:
  • The bonus wagering requirements have not yet been fully met
  • The bank account or digital wallet details entered are incorrect or do not match
  • KYC verification is incomplete or the documents submitted are insufficient
  • Account is currently under a security review
  • Withdrawal amount exceeds the set limit
If your withdrawal is rejected, you will receive a notification stating the reason. Please contact the 120y support team at [email protected] for further assistance and we will investigate your case promptly.

Bonus & Promotions

To claim the 120y welcome bonus, register a new account at Registration page and log in. Go to the Promotions section in your account and select the active welcome bonus offer. Click "Claim" or "Activate" before make your first deposit. Once activated, deposit using any supported Malaysian payment method (Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost or ShopeePay). The bonus will be credited to your account automatically once the deposit is successfully processed. Please read the wagering requirements carefully before claiming.

A wagering requirement is the total amount you need to wager before you can withdraw any bonus funds received. For example, if you receive a bonus of RM 100 with a 20x wagering requirement, you must place total bets of RM 2,000 (RM 100 × 20) before that bonus can be converted into withdrawable cash. The exact wagering requirement for each 120y bonus is clearly stated in the relevant bonus terms. Not all game types may contribute at the same rate – check your bonus terms for full details.

Yes, the 120y weekly cashback is typically credited automatically to your account every Monday, based on your net losses from the previous week (Monday to Sunday). There is no manual claim required – the 120y system will calculate and credit your cashback automatically according to the rate and terms applicable to your account level. If you find that your cashback has not been credited when expected, please contact our support team.

Generally, 120y does not allow multiple bonuses to be claimed simultaneously unless stated otherwise in the relevant promotion's terms. You must fully complete the wagering requirements of your current bonus before claiming a new one. Please read the terms of each promotion carefully to determine whether stacking is permitted. If you are unsure, contact the 120y support team before claiming any new bonus to ensure you do not breach any conditions that could result in the bonus being voided.

The 120y VIP Programme is a loyalty rewards programme that recognises our active players. Every bet you place at 120y earns loyalty points, and these points determine your VIP tier. The higher your VIP tier, the more exclusive benefits you are entitled to – including higher cashback rates, personalised bonuses, priority withdrawals, higher deposit limits, and a dedicated account manager. You are automatically enrolled in the VIP programme when you open a 120y account – no separate registration is required. Check the VIP or loyalty programme tab in your account to view your current tier and available benefits.

Games

120y offers over 500 games spanning a wide range of categories: Our game collection is updated regularly with the latest titles from world-class game providers.

Yes, all games at 120y use Random Number Generator (RNG) verified by accredited independent bodies to ensure every game outcome is fully random and cannot be manipulated. For live casino games, results are determined by real human dealers on camera – no digital tampering is possible. 120y transparently displays the Return to Player (RTP) rate for each game so players are fully informed. Game integrity is at the core of player trust in 120y.

Some games on 120y – particularly slots – may be available in a free demo mode, allowing you to try them out without using real money. However, for live casino games such as Crazy Time and Live Andar Bahar, you will need to log in and use your real account balance, as these games involve real human dealers and live tables. Check the individual game page on 120y to find out whether a demo mode is available.

RTP or Return to Player is a percentage indicating how much of the total amount wagered will theoretically be returned to players over the long term. For example, a game with a 96% RTP would theoretically return MYR 96 for every MYR 100 wagered over the long run. It is important to understand that RTP is a long-term average based on millions of rounds – it does not guarantee outcomes in any individual gaming session. RTP is one of the key pieces of information to check before choosing a game, as it gives you an idea of how "generous" a game is in theory.

Based on the activity of Malaysian players on the 120y platform, the following games are among the most popular:
  • Crazy Time – The most exciting live spinning wheel game, featuring a variety of exclusive bonus rounds
  • Live Andar Bahar – A fast and easy-to-play classic Asian card game
  • 32 Cards – A unique card game that is hugely popular among Asian players
  • Happy Golden Empress – Asian-themed slots with exciting bonus features
  • Oasis Poker – An exciting poker variant with a strong strategic element

Account Security

120y employs multiple layers of security to protect your data and funds:
  • 256-bit SSL Encryption for all communications between your device and 120y's servers
  • A fraud detection system that continuously monitors account activity
  • Player funds are kept separate from the company's operational funds
  • A rigorous KYC process to verify player identity
  • Detection of suspicious login attempts with automatic alerts
Your personal data is managed in accordance with 120y's Privacy Policy, which complies with data protection standards that applies.

If you suspect your account has been compromised, take the following steps immediately:
  • Change your 120y account password immediately via your account settings
  • If you are unable to log in, contact the 120y support team at [email protected] to request an immediate account freeze
  • Review your transaction history and account activity to identify any unauthorised actions
  • Also update the password of the email address you used to register at 120y
The 120y security team will investigate your case and take appropriate action to protect your account.

Here are the best practices to strengthen the security of your 120y account:
  • Use a strong, unique password – combine uppercase and lowercase letters, numbers and symbols
  • Do not use the same password for 120y and your other accounts
  • Always log out after you finish playing, especially on shared devices
  • Never share your login credentials with anyone
  • Review your transaction history regularly to ensure there is no unauthorised activity
  • Update your password every three to six months
  • Be alert to phishing attempts – 120y will never ask for your password via email or SMS

Absolutely not. 120y will never ask for your account password, PIN number, OTP or full banking details via email, SMS, phone or any other communication channel. Our support team may request your bank account number or digital wallet details for withdrawal verification purposes, but will never ask for your password or OTP under any circumstances. If you receive any message claiming to be from 120y and asking for such sensitive information, it is a phishing attempt. Do not respond – contact us directly at [email protected] to report the incident.

Responsible Gaming

120y offers a comprehensive suite of self-control tools to help you play responsibly:
  • Deposit Limit – Set a maximum daily, weekly, or monthly deposit limit
  • Loss Limit – Set a maximum net loss limit within a specified time period
  • Play Time Limit – Limit your daily playing time
  • Cooling-Off Period – Take a break for 24 hours, 7 days, or 30 days
  • Self-Exclusion – Exclude yourself from the platform for 3 months or permanently
  • Permanent Account Closure – Close your account permanently if you choose to stop
All these tools can be activated directly from your 120y account settings or through our support team.

Log in to your 120y account and go to the Account Settings then select Responsible Gaming. Select the type of limit you wish to set, enter the desired amount (e.g. a deposit limit of RM 200 per week) and click "Confirm". Lower limits take effect immediately. Higher limits require a 48-hour waiting period before they come into force as a security measure. You may also contact the 120y support team at [email protected] for assistance in activating any self-control tools.

Acknowledging that you may have a problem is the bravest and most important step. Here are the next steps we recommend:
  • Activate the responsible gaming tools in your 120y account immediately – set a low deposit limit or enable self-exclusion if necessary
  • Reach the 120y support team at [email protected] – we can help you activate the protection you need quickly and without judgment
  • Talk to someone you trust – a family member, close friend or mental health professional
  • Read the Responsible Gaming ours for more information and additional support resources
Remember – asking for help is a sign of strength, not weakness. We at 120y are here to support you without any judgement.

Your 120y account balance remains fully secure during the self-exclusion period. You will not be able to log in or play, but your funds will not be forfeited. You may request a withdrawal of your remaining balance to your original payment method (Touch 'n Go eWallet, GrabPay, DuitNow, FPX, or others) during the self-exclusion period by contacting the 120y support team at [email protected] and providing proof of identity. Please note that 120y will not accept requests to reopen an account before the exclusion period ends, even if you change your mind – this is for your own protection.

Technical Questions

No, you no app download required to use 120y. Our platform runs entirely through the web browser on any device – Android smartphones, iPhones, tablets, and laptops or desktops. Simply open your preferred browser (Chrome, Safari, Firefox, etc.), enter the 120y website address, and you can log in or register right away. For players who frequently access via mobile, you can add the 120y website to your phone's home screen as a shortcut for faster access.

Lag or disconnection issues in Live Casino games are typically caused by an unstable or slow internet connection. Here are some steps you can try:
  • Ensure your internet connection is stable and sufficient – we recommend a minimum speed of 10 Mbps for the best experience
  • Try closing other browser tabs and background applications to free up bandwidth
  • Clear your browser cache and cookies, then reload the game page
  • Try using your home Wi-Fi instead of mobile data if your mobile connection is poor
  • If you are using a VPN, try disabling it as it may affect your connection quality
If the problem persists, contact the 120y technical support team at [email protected], including details of your device, browser, and internet speed.

Automatic log-outs can occur for several reasons:
  • Inactivity period: As a security measure, 120y will automatically log you out after a period of inactivity
  • Multiple logins: If someone logs in to your account from another device, your current session may be terminated
  • Internet connection disruption: A dropped connection can cause your session to time out
  • System update: 120y may carry out periodic maintenance that requires all active sessions to be terminated
This is normal and is part of your account's security measures. Any games in progress at the time of automatic logout will be settled according to the relevant game rules, and the outcome will be credited to your account.

The 120y platform is optimised to perform well on most modern browsers and devices. For the best experience, we recommend:
  • Browser: Google Chrome (latest version), Mozilla Firefox, Safari or an up-to-date Microsoft Edge
  • Smartphone: iPhone running iOS 13 or above, or an Android phone running Android 8.0 or above
  • Desktop: Windows 10 or later, or macOS, with any modern browser
  • Connection: Minimum 10 Mbps for Live Casino, faster for the best experience
Keep your browser updated to the latest version to ensure the most current security features are active and your gaming experience remains optimal.

The 120y customer support team can be reached through the following channels:
  • Email: [email protected] – we are committed to responding within 24 hours. For issues requiring investigation, please include complete details such as your username, the nature of the issue, and any relevant supporting evidence
  • Live Chat: Available directly within the 120y platform once you are logged in to your account. This is the fastest way to get immediate assistance
Our support team operates 24 hours a day, 7 days a week, including Malaysian public holidays. We communicate in Bahasa Melayu to make it easier for Malaysian players to get the help they need.
Our Commitment

120y's Five Commitments to Malaysian Players

Behind every question we answer lies a greater commitment

Transparency

All information regarding games, bonuses, and terms at 120y is stated clearly with no hidden conditions.

Security

Your data and funds are protected by bank-grade encryption technology at every stage of your experience on the 120y platform.

Support

120y's Malay-speaking support team is available 24/7 to assist you without any judgement.

Well-being

Player well-being is always 120y's top priority – we provide a full suite of self-control tools for all our players.

Fairness

All games at 120y use independently certified RNG to guarantee complete fairness for every player.

Contact Us

Can't Find the Answer You're Looking For?

The 120y support team is ready to assist you with any questions not covered on this page

Live Chat

The fastest way to get an immediate response from the 120y support team. Available directly within the platform when you are logged in to your account.

Available 24/7 – Response within minutes
Support Email

For enquiries that require more in-depth investigation or involve documents, send a detailed email to our support team.

[email protected]
Guides & Policies

Read 120y's full guides and policies to gain a deeper understanding of how our platform operates and keeps you protected.

Terms & Conditions  |  Privacy Policy
50+ Questions
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Bahasa Melayu
Content for Malaysian players
Regularly Updated
Based on player feedback
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